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1. |
How long have you been
in business? |
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As explained on our "About Us"
page, I have been in business since 1993 as Electrical Services
Group, a specialty electrical/electronics retailer and contractor.
This web site was started 3/1/00 to try our hand at online marketing
of electrical related products and tools and then my family wanted
to get involved. So I asked them "What do we sell?"
and my wife said "Something for Everyone." Then we
starting selling Marine Electronics and Golf Clubs. We are branching
into other items as well.
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2. |
Why do you sell such
a wide variety of products? |
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Our motto is "Something for Everyone"
so we want to offer products that appeal to lots of people. Some
people won't be interested in some products, but will be in others.
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3. |
What credit cards do
you accept? |
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Visa, Mastercard and American Express
through secure online ordering.
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4. |
Do you accept checks
or money orders? |
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For "online" orders we cannot
accept checks or money orders. (an online order is one that happens
the moment you decide to purchase, by pressing the "Place
in Shopping Cart" button, viewing your shopping cart, checking
out, selecting your payment option, etc.) If you wish, you may
pay by check or money order by printing out our offline order
form (just click on the link for printable .doc form) and then
mail it to:
EsgDirect.com
145 Elmview Dr.
Tonawanda, NY 14150-7879
When paying by personal check we reserve the right to wait until
it "clears" your bank before we ship your order.
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5. |
Is your site able to
handle "secure" credit card tranactions? |
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You bet. EsgDirect.com, through Linkpoint
processes your orders using SSL (secure sockets layers) form
of encryption. You may choose to call, fax, or mail your order
if you are not comfortable entering your credit card info over
the internet. Print out the offline order form and you can fax
it with your credit card info to 1-425-920-3562 or simply mail
it to:
EsgDirect.com
145 Elmview Dr.
Tonawanda, NY 14150-7879
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6. |
How do you ship your
products? |
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We ship primarily via UPS Ground.
You must have a physical street address in order products to
be shipped by UPS. Most all small packages we will ship via USPS
(US Mail) Priority Mail. We can however, make other arrangements
for shipping, just e-mail us for more info. In most cases the
shipping is your choice and Next Day or 2nd Day Air is available.
The shipping charges will be actual UPS/USPS costs plus a nominal
insurance/handling fee.
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7. |
How soon do you ship
orders? |
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Generally, if the product is in stock,
we will ship it right away. Some products, because they are customized
to suit our customers needs will generally take some time, from
a couple of days to a couple of weeks. E-mail us if you need
to know before you buy or as always, we will let you know by
return e-mail how long before we ship your products after you
place your order. The moment we settle your order, you will get
an order confirmation email from us.
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